Refund policy

Last Updated: July 2026

At The Hardworking Men, we stand behind every product we sell and want every customer to have a positive experience.

Because our products are consumable dietary supplements, we generally do not accept returns or exchanges once an order has been shipped. This policy helps protect the safety, quality, and integrity of every product we deliver.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery by emailing:

support@thehardworkingmen.com

Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the product
  • Photos of the shipping packaging (if applicable)

After reviewing your claim, we will provide an appropriate resolution.

This may include:

  • A replacement product
  • Full store credit
  • Another suitable solution based on the circumstances

There is no cost to you if the error was ours.

Change of Mind

Due to the nature of dietary supplements, we are unable to accept returns or provide refunds for products once they have been shipped.

Please review your order carefully before completing your purchase.

Order Cancellations

Orders may be cancelled within 24 hours of purchase provided they have not entered processing or fulfillment.

Once an order has begun processing or has shipped, cancellation cannot be guaranteed.

"To request a cancellation, please email us at support@thehardworkingmen.com as soon as possible."

Store Credit

Where a refund is not applicable, approved claims will typically be resolved through The Hardworking Men Store Credit.

Store credit:

  • Never expires
  • Can be used on any future purchase
  • Is issued electronically
  • May be combined with promotions unless otherwise stated

Store credit is our preferred method of resolving eligible customer service issues.

Exchanges

We do not currently offer direct product exchanges.

If an approved replacement is required, we will arrange this directly with you.

Charge-back & Payment Disputes

If there is an issue with your order, please contact us before opening a charge-back or payment dispute with your bank or payment provider.

Our team is committed to resolving legitimate concerns quickly and fairly, and we will always work with you to find an appropriate solution.

Contact Us

Questions regarding your order, replacements, or store credit?

The Hardworking Men

📧 support@thehardworkingmen.com

🕒 Monday – Friday

9:00 AM – 5:00 PM ET